Returns & Exchanges

At E-Ride Solutions, we want you to feel confident in your gear, which is why we offer a 30-day return policy for all unused sports equipment in its original packaging. If your new ride isn't the perfect fit, we are here to help you find the right solution through a simple return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original manufacturer packaging, ensuring all manuals, tools, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the equipment for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.